Before a refund is granted, allow us to try and help solve any problem you have by opening a ticket in our support desk. Please give it 24-72 hours for our Support Team to get back to you on your support requests. We do our best to answer a lot faster to your requests.
Nature of digital media (software) that can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased the software, there is no way to “return” it. As such refunds can not be provided.
We can do refund if the product you downloaded from the website was completely unusable. If You Ask For A Refund or Open A PayPal Dispute After Receiving Delivery, You Will Banned From Our Site.
Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Some offers might include a non-refundable clause. In this case, it will be visible or linked from the offer page.
No refunds are provided for:
- Themeworlds VIP Membership Subscription as it is a complete set of products at a very convenient price for which you can cancel any time. We discourage you from purchasing the VIP Membership for testing purposes.
- Renewals are strictly non-refundable,Renewals for which you can cancel easily anytime the automatic payment at the deadline directly from your My Account page
- requesting a refund for the same product twice.
- Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases.
No returns/refunds will be offered for digital products except if the product you’ve purchased is:
- completely non-functional
- and/or product main description was fully misleading.
- and/or you didn’t download any or many files from our website.
– then you do have the option to request a refund.
We also reserve the right to refuse a refund in following situations:
- you have changed your mind about an item/subscription.
- you bought an item by mistake and the product(s) was sent/already downloaded by you.
- product was bought by your employee or inmate from your PayPal account which he/she had legal access.
- You can not install the downloaded product
- The product is incompatible with your WordPress, plugins or web server settings
- The product does not function as you want
- The product displays a message about the need to enter a license key or activation
- You broke your website when installing the product
- You did not receive technical support on GPLPlus
- you refused provide to our support staff access to your web-site to investigate our product you are having issue with.
Please also note that:
- You may cancel your account at any time, however, there are no refunds for cancellation.
- If you will get a refund you cannot use downloaded premium products any more.
- If the product after update is still damaged, we may offset the amount of your refund by the diminished value of the product.
- Refunds can take up to 14 days to reflect in your account.
RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Footwear should have no scuff marks on its outsole
- Originals receipts would need to be included
- All items would need to be purchased originally fromSingapore
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 10 days of the invoice date for Singaporeorders, and 20 days for overseas orders. For local deliveries, there is an option to exchange at any of our boutiques within Singaporeor through our online portal at www.company.com. All requests for returns however, would need to be strictly made online at www.company.com for both local and overseas deliveries.
2. EXCHANGES AT OUR BOUTIQUES
2.1 You will need to bring along your original invoice together with the item(s) in its original condition and packaging to any of our boutiques.
2.2 You will be entitled to an exchange of any item(s) in the boutique immediately after evaluation by our retail associates that it is valid.
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).
2.5 No other forms of exchanges (such as boutique cash vouchers or online store credit) will be given at our boutiques.
3. EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Kindly print and fill up the Exchange/Return Request Form here and follow the steps indicated in the form for your exchange.
3.3 Mail us your parcel via a traceable mode of postage.
3.4 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
3.5 All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash and non exchangeable for boutique vouchers. The online Store Credit Voucher is applicable online only and cannot be used in our Retail boutiques.
3.6 Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.
3.7 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
3.8 However, if any of the products received is deemed defective or a wrong shipment, Themeworlds will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of BeetleBug.com.
3.9 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
3.10 All returns and exchanges made via our online portal at www.company.com would need to be shipped to :
The Company Pte Ltd
Changi South Lane
Tel: +65 6214 1490
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
4.4 themeworlds makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
4.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Singapore
4.6 All decisions made by Themeworlds.com is final.
5. REPAIR POLICY
We offer repair services for all our products. Kindly visit us at any of our boutiques in Singapore for more information or contact us at [email protected]